Service Policy

DELIVERY OF DESIGNS

All design projects are sent in the form of email. Logo designs will always be sent in JPG, PNG, PDF file (Ai format can be purchased). Other digital projects (flyers, business cards, website graphics, etc) are sent in JPG or PNG format.

All original files remain the property of Intelligent Creation,LLC, even if a copy has been supplied to you. Copyrighting and/or trademarking your logo not provided through Intelligent Creation,LLC.

RETURN POLICY

No refunds will be provided 24 hours after an order has been placed, due to the nature of the design services.  All designs come with up to 3 revisions so that we are able to satisfy your design expectations. We will work hard to create your vision so you can leave as a satisfied customer.  If you choose to cancel a service already in progress, a refund will not be given due to the work already produced.

A refund will be given in the event Intelligent Creation, LLC is unable to produce a project for personal reasons.

PAYMENT METHOD

All pricing is subject to change at any time and becomes effective immediately. If there has been a pricing agreement between Intelligent Creation,LLC and the client before changes have been made, it will remain valid until that project is complete.

For projects over $500, a non-refundable deposit is required before any work will begin. Unless purchasing directly from the site, full payment or deposits must be paid within 3 days of receipt of invoice or the project is subject to cancellation. All remaining unpaid balances will be due within 3 day of your final approval of the design concept. Once the final payment is made, the project will be finalized and all files will be sent to you.

ETA NOTICE

It is extremely important for Intelligent Creation,LLC to complete projects in a timely manner. However, due to the customization of each project, more time may be needed for satisfied completion. Please be advised that this relates to business days only. Weekends and Holidays are not included in the time frame of any project.

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